Every now and again I have a few problems with my Netgear router.
A call to AOL usually gets it sorted in no time at all,and that is the main reason I stay with AOL.
If you follow me on twitter you will see that today I had major problems… so I made my usual call to AOL and thought it would be soon sorted.
How wrong can you be…
All was going fine until they suddenly decided that the account was not in my name but my late husbands name.. they then insisted on talking to him and would not deal with me at all.
My call was then transferred to customer service where I was politely told that nothing would be done until the account was in my name and I had to send David’s death certificate to prove he was dead.
I explained that at least 3 years ago I had the account changed over to my name and I have paid the bill ever since, but they would not listen to me, and they finally hung up on me when I insisted on speaking to someone higher.
People that know me will also know that I am a happy smiley kind of girl but for some reason this phone call upset me a great deal and has left me with sore eyes from crying. 🙁
Now you might wonder how I managed to get back onto the Internet, well I called AOL back and this time the guy from India was not so switched on… he asked for the password , which of course I know but he didn’t realise I was a female and not a male called David.
So all is well for now BUT I wonder if its time to get my mac code and move on.. and if it is how on earth will I get this code if they have not updated their system all those yeas ago when I took the account over.
Feeling very foolish now for letting the Guy from AOL upset me so much 🙁