Would you take your car to a garage for a service and expect advisory notes on jobs to be done ??
Well if so do not take your car to WRIGHTS MOTORS in Downham market.
6 weeks ago I took my sons car here for a full service and MOT, this week the cam belt broke causing approx £1000 of damage.
We phoned them today and asked when a cam belt should be changed they said at 75 thousand miles.
We then asked why we were not advised to change our cam belt when the registered mileage is 82 thousand miles.
They replied we did not ask for it to be changed.
When questioned more they went on to say it could have been changed at a previous time, yet they have serviced and done the MOT for the past 3 years.
When questioned even more they said we should have known it needed changing and asked for it to be done, we replied but your the car mechanic and as we know nothing about cars, we pay you a lot of money to service and advise us about what needs doing.
They have not heard the last of this….. and in the meantime my poor son is getting up at 4am to bike the 12 miles to work .
well I have sent them a letter and I have been in touch with Consumer direct now we wait ……..
Their reputation will do them in unless they mend their ways. I agree with you. They should have advised you early on.
My Best!
Michael
Good girl, get the word out there. You may have just saved someone else the same rubbish. Well done. And the not-shooting them was good as well. 🙂
Wonder if they realized you blogged. Hope it sorts itself out.
I think I used to do clerical work for the local paper from Downham Market when I worked for ECN at the Eastern Daily Press building ..!
I don’t really want anyone to say anything …… as it too upsetting 🙁
I was just hoping this blog post might be found by people and put them off going to that garage
Oh no, that’s dreadful. I’m so sorry for you and your son Sally!! I don’t know what to say. As your dad says, give them lots of stick!!
WORDS fail me at the moment ………..BUT what i would want to say to the garage i would not want to print here…….dont leave it alone …keep pestering them they dont deserve to get work .GIVE THEM SOME STICK…